Order FAQ


Typical production time is 5-10 working days and transit time (or shipping) is additional. If you have a specific date you want the product by, let us know and we will work with production to see if we can meet your date. 

Depending on the time of year and size of the order, we may be able to turn projects quicker.  Let us know your timeframe and we will put together options.  Expedited freight is an option if necessary.


We need artwork in vector format (either an .eps file or .ai file) with all text converted to outlines. In most cases, we are not able to use .jpg, .png, or Photoshop files. Learn more about how to prep your artwork.

We can help convert your artwork to vector format. Our team will work with you to provide a quote to convert your artwork to the proper file type.

We can help create a sticker sheet layout with your guidance.  We have a flat fee of $125 for this service. Learn more and what is included in this fee.

 Yes, you will receive a proof. You are able to approve the proof or request revisions before moving forward.

Yes, we do keep artwork files from previous orders that you have placed with us.


Unfortunately, we do not offer pickup at our office.

Standard shipping is included. For expedited or other non-standard shipping options, our account team will work with you to provide pricing.

Transit times are generally one to five working days from date of shipment. Factors such as inclement weather, holidays, freight shipments, remote delivery locations, etc. can extend transit times. If you need an order by a specific date, please let your Account Manager know and we’ll make sure to account for transit time when placing your order.

Yes! We can ship to multiple locations for a production project. However there will be an additional fee for sending to multiple locations.


We accept payment via check, ACH, and credit card (including Visa, Mastercard and American Express).

Yes! Please fill out this document, and email it with a copy of your credit references and tax-exempt letter (if applicable) to your Account Manager. Credit checks generally take 1-3 business days to complete.


If you’re tax exempt, please provide a copy of your tax-exempt letter and we will make sure that you’re not charged tax on your orders. If we are shipping to locations outside of Wisconsin, we will not be collecting sales tax and it will be your responsibility to collect use tax. freight shipments, remote delivery locations, etc. can extend transit times. If you need an order by a specific date, please let your Account Manager know and we’ll make sure to account for transit time when placing your order.

You will receive after your order ships. If you need your invoice sooner, please let us know.

Working with Magellan Promotions

Contact your Account Manager if you know who it is. If not, please contact us and you will be directed to your Account Manager. Our Account Managers oversee the order process from beginning to end, and they can help you at each and every stage of the order process.

Either place an order directly through website or work directly with your Account Manager. Either way, we’ll reach out once we receive your order and make sure everything goes as smoothly as possible.


At Magellan Promotions we are eco-friendly and do not have printed catalogs.

No, through Magellan Promotions, we have access to the full promotional product industry’s range of products.  Contact us and we will be happy to help find what you’re looking for.

We hold a number of licenses with major licensing companies in the collegiate industry and with individual schools. The Magellan Promotions website maintains a list of current licenses. If you don’t see your school on the list, get in touch with our account team. If we’re not licensed already, we’re typically able to acquire a license for your project.

Yes, we can handle the full process for mailing out the sticker postcards.  View fulfillment pricing and contact us to discuss the details.


Yes, you can! Send over any photos, links or information you have about the item and your Account Manager will find its match.

The minimum order quantity shown on the website is as low as we can go on the product.


We do not charge for freight or set-up charges.  The only other charge may be sales tax if applicable.  In addition, for some rush orders, there may be an additional fee but your Account Manager will let you know if that is the case.


There may be a small cost to mail out samples and to keep our costs low to our clients, we ship sticker samples out on your shipper number. 

Unfortunately we cannot send an actual physical sample with your logo.  We will send an electronic proof before we go to production to ensure the artwork will be printed to your approval.  


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Keep getting Captcha failing? These are reasons why...

We know it’s very annoying when you can’t place your order because the Captcha verification keeps failing. Unfortunately we must use it to stop fake orders and spam bots from ruining the site. However, some innocent people get caught in the crosshairs, and it sounds like that may have happened to you.

The most common reason reCAPTCHA doesn’t work is that Google finds your IP address suspicious. Why? We don’t know, but Google does. However, there are other causes that you can control, including outdated web browsers, faulty browser extensions, banned VPN servers, and more. Check out the list:

  • Your browser version is outdated.
  • Your computer is infected with malware.
  • The browser profile is corrupted.
  • Your IP address was banned because of detected suspicious activity.
  • Your VPN or proxy service is interrupting the reCAPTCHA process.

And these are just to name a few. And while we would like to be able to fix this problem from our end, we can’t… these are related to your computer and your IP address.

The best way to start is to update your browser, and disable any extensions you may have installed. Or, try a different browser.

If you are working from a corporate network, chances are you are behind a VPN or proxy server, and Google will deem this suspicious, because spammers work behind VPNs and proxy servers. The best thing in this case that you can try is to connect to a network outside your workplace and place your order then. 

If all else fails, please feel free to call in your order at 414-831-0184. Our hours for taking orders are 8AM-4:30PM CST. We are here to help!